Trainee

Getting started & login

• Changing the language preference
• Starting with TrainTool on your computer
• Joining a program through an invitation mail
• Your first Role Play
• Emails and notifications
• Logging in with SurfConext

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FAQ

• Privacy & data security
• Changing your profile's personal information
• System requirements
• How to reset your password
• Setting up the webcam and microphone
• I can't log in

Menu and buttons

• Your programs
• Skills

Technical issues

• Problems with loading an exercise or accessing the TrainTool website
• Giving permission for camera or microphone
• No hardware found (Google Chrome)
• Camera/Microphone Issues
• The quality of my recorded videos is bad
• My microphone's volume is (too) low

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Feedback & scores

• Adding friends
• Asking friends for feedback
• Asking for feedback retroactively
• Finding your friends' feedback
• Giving feedback to friends
• Receiving feedback from a coach

Doing a baseline or final test

• Doing a baseline test
• Score calculation

Mobile

• Installing the app (iPhone/iPad/Android)
• Restarting the app
• Will videos and recordings be saved on my device?
• Giving the app permissions on ios (iPhone, iPad)
• Giving the app permissions on Android
• I cannot login via the app

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