Emails and notifications

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If you use the app, a few messages will be sent as push notifications to the smartphone or tablet. If not, the message will be sent via email.

 

What When Moment Content (indication)

Push notification?

New trainee

When a trainee has been added to an account and enrolled and started in a program.

 Directly

Welcome to TrainTool! You have been invited to do a training program. Click here to join.

No

New program When a trainee is started in a program.  Directly You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! No
Reminder to start a new program 3 and 14 days after a sent invitation, if the invitation has not been answered yet.   You have been enrolled for [program title]. Open the app or login on your computer or laptop to start! No

New Role Plays

/ reminder

When new Role Plays become available or when there are Role Plays to catch up with (also when the trainee hasn't started yet).

Within an hour after the Role Play has become available

/ after a Role Play has been available for a week

This is your weekly update about the progress of your Role Plays in TrainTool.

- There are # new Role Plays available

- # Role Plays are waiting for an answer

- The deadline for giving an answer

Yes

Asked for feedback When a friend asks for feedback.  Directly

[Name] asks you for feedback. Click on this link or picture to watch [name]'s video or answer.

Yes
Received feedback When a trainee receives feedback from a friend or coach.  Directly [Name] has given feedback on [title of Role Play] Yes