Receiving feedback from a coach

In many cases, you will have been assigned a coach. This can be your manager or an external coach. A few Role Plays will be visible to your coach. This will always be indicated with a little icon in the bottom left of the role play. 
When you're satisfied and you save your answer, your coach will receive a notification and they can watch your recording and give you feedback. When your coach has given you feedback, you will receive an e-mail. The coaches aim to give feedback within 48 hours.

If you see 'Practice' in the top left of the segment, that means that your video will not be graded. Instead, the coach will only give feedback for you to improve with. Sometimes a segment is an intake screening or a test which will be graded by the coach. You can pass or fail a segment like this.