Giving permission for camera or microphone

Tip:
We recommend using Google Chrome or Mozilla Firefox as your webbrowser while using TrainTool.
TrainTool works best with these browsers.

Sometimes the browser needs permission to use the microphone or camera. It depends on the browser how this works, but most of the time you will be able to set it in the address bar.

- Google Chrome

- Firefox

Google Chrome

1. Go to a page in the program that contains a webcam exercise.
2. Click on the lock in the address bar and after that on the 'Site settings' option.
3. Make sure that for both Camera and Microphone the option 'Allow' is activated.
4. Reload the page.
5. (Optional) Sometimes it's necessary to update Chrome.

Please note: If you log in from another learning environment, there can be a problem with giving permission because of the latest Chrome update. We are solving this issue at the moment. Until the issue is fixed, your best solution is to use the app or use a different browser. 

Firefox

1. Go to a page in the program that contains a webcam exercise.
2. Check if the correct camera and microphone are chosen en click on 'Allow':
3. 1. Do you not see this pop-up? Click on the camera icon in the adress bar
   2. Check if the camera as well as the microphone are set to 'Allow'
   3. If not, click on both crosses and reload the page

   

   Update Firefox to its latest version if the camera or microphone still do not work properly.