When Google Chrome sends a notification saying that it could not find hardware, check the following things:
- Are your webcam and microphone plugged in and switched on? You can check this by opening Skype, for example, and testing if the camera and microphone are working.
- Have you given permission for the use of the webcam and microphone?
Check this by starting a role play and then clicking on the camera icon in the upper right corner. It’s important that you have checked the box always give TrainTool permission to use the webcam and microphone.
After you have changed these settings, refresh the page and the webcam and microphone should be working.
Not working yet?
If for some reason you can not get it to work, you can try using a different browser like Firefox or Internet Explorer. Or try rebooting your computer. And did you know that we have a mobile app available on the Apple App Store and Google Play Store?