We recommend using Google Chrome or Mozilla Firefox as your webbrowser while using TrainTool.
TrainTool works best with these browsers.
Does your recorded video have any of the following issues?
- Video stalls - and then continues.
- Green pixels.
- Bad sound
Please check the following:
- Close and quit all other applications.
- Check your internet connection: make sure you're not downloading or uploading anything.
- Do not run the video exercise fullscreen - click the square in the top right corner after you started
- Try a different browser, for example Google Chrome.
Still no luck?
To be able to help you effectively, please do a speedtest here and email us the results. Please also include an example of your saved video; also tell us which course, which module and which exercise you tried.