Help Center for TrainTool – Faculty of Skills
Trainee
Coaching
Admin
IT
Categories
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Getting started & login
- Logging in
- Changing the language preference
- Starting with TrainTool on your computer
- Joining a program through an invitation mail
- Your first Role Play
- Emails and notifications
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FAQ
- Privacy & data security
- Changing your profile's personal information
- System requirements
- How to reset your password
- Setting up the webcam and microphone
- I can't log in
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Menu and buttons
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Technical issues
- Problems with loading an exercise or accessing the TrainTool website
- Giving permission for camera or microphone
- No hardware found (Google Chrome)
- Camera/Microphone Issues
- The quality of my recorded videos is bad
- My microphone's volume is (too) low
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Feedback & scores
- Adding friends
- Asking friends for feedback
- Asking for feedback retroactively
- Finding your friends' feedback
- Giving feedback to friends
- Receiving feedback from a coach
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Doing a baseline or final test
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Mobile
- Installing the app (iPhone/iPad/Android)
- Restarting the app
- Will videos and recordings be saved on my device?
- Giving the app permissions on ios (iPhone, iPad)
- Giving the app permissions on Android
- I cannot login via the app
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Before you start coaching
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Roadmap to start coaching
- Step 1: Log in to the coaching environment
- Step 2: Handling of an assessment or feedback request
- Step 3: Monitoring
- Notifications & Communication
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How to give feedback: tips
- Plan calls with trainees
- Resetting answers as a coach
- Giving feedback: general rules
- Giving Feedback: Structure
- Score calculation
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FAQ
- Lost or forgot my password
- What e-mails does a coach receive?
- Am I notified when a trainee sends me a feedback request?
- Can I use my tablet or smartphone to coach?
- Can trainees send me messages?
- Can I see every recording a trainee saves?
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Getting Started
- Principles
- 1. Creating a Role Play program
- 2. Adding Role Plays
- 3. Configuring coach feedback
- Checklist for making programs
- Tips for writing good scripts
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Managing programs
- Checklist making changes in programs by admins
- Report Pages
- Creating a Reporting group and adding trainees to it
- Test settings
- Coach reports
- Retrieving a progress report
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Enrolling trainees
- Participants enroll themselves through the Faculy/Boom web shop
- Removing trainees
- Overview: how to sign up users
- Re-sending the invitation mail to trainees
- Adding trainees through an enrollment list
- Sharing a public link to enroll trainees
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FAQ
- Video explanation of coach and admin environment
- Generate program preview link
- Clearing any doubts with trainees
- Trainee-to-trainee feedback
- Creating an adaptive learning environment
- Video not showing after uploading
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Content
- Using generic TrainTool content
- Mandatory theory/preparation
- Video options and Maximum recording time
- Adding questions on the theory
- Using a YouTube video
- Uploading reference material
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Technical
- Uploading videos for Role Play exercises, what to think about
- Linking to another program in an external LMS
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Account settings
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Licenses
- TrainTool licenses in general
- Expired license
- Renewing a license
- Selecting a license type for a program
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Integration
- What is Single Sign On?
- SURFconext sign-on for universities
- How to enable Single Sign On (SSO) with SCORM or BasicLTI
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Privacy and security
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FAQ
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